Soft-launch payment status
The product may first support trial usage and manual membership activation. Before real online payment is connected, paid actions on the site may submit activation or discussion intent.
Refund
Refund Policy
Membership primarily covers generation credits, person profile capacity, and task record capabilities. During soft launch, paid activation may be handled manually; refunds and credit compensation are reviewed based on purchase time, usage, failed jobs, and payment channel rules.
Last updated: June 24, 2026Cases eligible for manual review
Manual review may apply when a plan has not been substantially used, a system or provider issue blocks core generation features, or order, credit, or membership records show an obvious error.
Failed generations
Tasks that fail because of provider errors, service timeouts, or system issues and do not deliver an output are usually handled through credit return, credit compensation, or assisted regeneration.
Non-refundable cases
Aesthetic preference, prompt choice, uploaded reference quality, subjective mismatch, or third-party platform rejection after a delivered output generally does not create an automatic refund right.
How to request
Email [email protected] with your account email, order time, plan or top-up package, task ID, screenshots, and the outcome you are requesting.
FAQ
Can free users buy credit top-ups directly?
Free users usually need to upgrade before buying additional credits.
How are failed generations handled?
Provide task ID, generation time, account email, and screenshots so we can verify delivery and decide whether credit return or compensation applies.
Can I get a refund for a delivered image I dislike?
Outputs that were successfully generated and available for viewing or download are generally not refunded per image.